Privacy Policy
Effective Date: [Insert Date]
At REKHAA LOKA (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit or use our website,
applications, forms, programs, services and other online platforms.
This Privacy Policy is intended to be read in accordance with applicable laws of India, including the Digital Personal Data
Protection Act, 2023 (“DPDP Act”) and applicable rules and regulations made thereunder. The DPDP Act provides the framework
governing the processing of digital personal data in India.
1. Personal Data We Collect
Depending on how you interact with us, we may collect personal data such as:
- Name
- Mobile number
- Email address
- Address and location details, where required
- Information provided through registration or application forms
- Information relating to your participation in our programs or services
- Payment and transaction-related information, where applicable
- Communication and support records
- Information you voluntarily provide through surveys, feedback forms or other communications
- Technical information such as IP address, browser type, device information and website usage information, where applicable
- Information collected through cookies and similar technologies
We collect only such personal data as may be reasonably necessary for the purposes for which it is processed.
2. How We Collect Personal Data
We may collect personal data when you:
- Visit or use our website or application
- Register for an account, program, event or service
- Submit an application or enquiry
- Make a purchase or payment
- Subscribe to communications or newsletters
- Fill out a form or survey
- Contact our team
- Participate in our programs, sessions or communities
- Interact with our website, advertisements or digital platforms
Where consent is required under applicable law, we will seek your consent in an appropriate manner.
3. Purpose of Processing Your Personal Data
We may process your personal data for purposes including:
- Providing and administering our products, programs and services
- Processing registrations, applications and payments
- Responding to your enquiries and requests
- Communicating with you regarding your account, application, purchase or participation
- Providing customer support
- Personalizing and improving your experience
- Improving our website, applications, programs and services
- Sending service-related communications
- Sending marketing or promotional communications were permitted and, where required, based on your consent
- Conducting surveys, feedback and analytics
- Preventing fraud, misuse, unauthorized access and security incidents
- Complying with applicable legal and regulatory obligations
- Protecting our rights, property and users
- Other purposes that are communicated to you at the time of collection or otherwise permitted under applicable law
4. Consent
Where processing is based on consent, we will seek consent in accordance with applicable law.
You may withdraw consent permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried
out before such withdrawal.
Where you withdraw consent, certain services or features may no longer be available if the relevant personal data is necessary to
provide them.
The DPDP framework requires notices to clearly communicate the personal data being processed and the purposes for which it is
processed, and provides mechanisms for withdrawal of consent and exercise of applicable rights.
5. Sharing of Personal Data
We do not sell your personal data.
We may share personal data with trusted third parties where reasonably necessary for providing our services or conducting our business, including:
- Website and hosting service providers
- Payment gateway and payment service providers
- Email, communication and customer-support service providers
- Technology and software service providers
- Analytics and advertising service providers
- Professional advisers, auditors and service providers
- Government authorities, regulators or law-enforcement agencies where required by applicable law
Such service providers may process personal data on our behalf for specified purposes.
We may also disclose personal data where required to comply with applicable law, legal process, court orders or lawful
governmental requests, or where necessary to protect our rights, users, property or safety.
6. Payment Information
Where payments are made through third-party payment gateways, your payment or financial information may be processed
directly by the relevant payment service provider in accordance with its own terms and privacy policy.
We generally do not store complete payment-card details on our own systems unless specifically stated otherwise.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Understand website usage
- Analyse traffic and performance
- Support marketing and advertising activities, where applicable
- Improve user experience
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality
of some parts of our website.
8. Third-Party Services and Links
Our website may use or link to third-party services, platforms or websites, including payment gateways, analytics services, social-
media platforms, communication tools and other service providers.
Third-party services operate under their own terms and privacy policies. We recommend that you review their respective privacy
policies before providing personal data to them.
We are not responsible for the privacy practices, content or security practices of independent third-party websites.
9. Data Security
We take reasonable security measures designed to protect personal data against unauthorized access, misuse, alteration,
disclosure, loss or destruction.
These measures may include appropriate technical and organizational safeguards, access controls, security monitoring and other
measures appropriate to the nature of the personal data and the processing activities.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, for providing our
services, fulfilling legal or contractual obligations, resolving disputes, enforcing agreements, preventing fraud or misuse, or for
other legitimate and lawful purposes.
When personal data is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable law.
11. Your Rights
Subject to applicable law and the conditions prescribed under the DPDP Act and applicable rules, you may have rights relating to
your personal data, including the right to:
- Obtain information about your personal data and its processing
- Request correction of inaccurate or incomplete personal data
- Request erasure of personal data where applicable
- Withdraw consent where processing is based on consent
- Exercise applicable rights relating to grievance redressal
- Nominate another individual to exercise applicable rights in accordance with law
Requests may be made using the contact details provided below.
We may need to verify your identity before processing certain requests.
12. Children's Personal Data
Our services are not specifically directed at children unless expressly stated otherwise.
Where applicable law requires verifiable parental or guardian consent for processing a child's personal data, we will take the
measures required by applicable law.
We do not knowingly seek to collect personal data from children in violation of applicable Indian law.
13. Data Breach
In the event of a personal data breach, we will take appropriate steps to contain, assess and respond to the incident and provide
notifications to affected individuals and/or authorities where required by applicable law.
14. Marketing Communications
Where permitted by applicable law, we may send you information about our programs, services, events and offers.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us using the details below.
You may continue to receive essential service-related communications where necessary.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable laws.
Any updated Privacy Policy will be published on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically.
16. Grievance Redressal
If you have any questions, concerns or complaints regarding the processing of your personal data or this Privacy Policy, you may contact our Grievance Officer using the details below.
Grievance Officer:
Email: connect@rekhaaloka.com
Phone: 7259900996
17. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Policy
Effective Date: [Insert Date]
At REKHAA LOKA (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit or use our website,
applications, forms, programs, services and other online platforms.
This Privacy Policy is intended to be read in accordance with applicable laws of India, including the Digital Personal Data
Protection Act, 2023 (“DPDP Act”) and applicable rules and regulations made thereunder. The DPDP Act provides the framework
governing the processing of digital personal data in India.
1. Personal Data We Collect
Depending on how you interact with us, we may collect personal data such as:
- Name
- Mobile number
- Email address
- Address and location details, where required
- Information provided through registration or application forms
- Information relating to your participation in our programs or services
- Payment and transaction-related information, where applicable
- Communication and support records
- Information you voluntarily provide through surveys, feedback forms or other communications
- Technical information such as IP address, browser type, device information and website usage information, where applicable
- Information collected through cookies and similar technologies
We collect only such personal data as may be reasonably necessary for the purposes for which it is processed.
2. How We Collect Personal Data
We may collect personal data when you:
- Visit or use our website or application
- Register for an account, program, event or service
- Submit an application or enquiry
- Make a purchase or payment
- Subscribe to communications or newsletters
- Fill out a form or survey
- Contact our team
- Participate in our programs, sessions or communities
- Interact with our website, advertisements or digital platforms
Where consent is required under applicable law, we will seek your consent in an appropriate manner.
3. Purpose of Processing Your Personal Data
We may process your personal data for purposes including:
- Providing and administering our products, programs and services
- Processing registrations, applications and payments
- Responding to your enquiries and requests
- Communicating with you regarding your account, application, purchase or participation
- Providing customer support
- Personalizing and improving your experience
- Improving our website, applications, programs and services
- Sending service-related communications
- Sending marketing or promotional communications were permitted and, where required, based on your consent
- Conducting surveys, feedback and analytics
- Preventing fraud, misuse, unauthorized access and security incidents
- Complying with applicable legal and regulatory obligations
- Protecting our rights, property and users
- Other purposes that are communicated to you at the time of collection or otherwise permitted under applicable law
4. Consent
Where processing is based on consent, we will seek consent in accordance with applicable law.
You may withdraw consent permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried
out before such withdrawal.
Where you withdraw consent, certain services or features may no longer be available if the relevant personal data is necessary to
provide them.
The DPDP framework requires notices to clearly communicate the personal data being processed and the purposes for which it is
processed, and provides mechanisms for withdrawal of consent and exercise of applicable rights.
5. Sharing of Personal Data
We do not sell your personal data.
We may share personal data with trusted third parties where reasonably necessary for providing our services or conducting our business, including:
- Website and hosting service providers
- Payment gateway and payment service providers
- Email, communication and customer-support service providers
- Technology and software service providers
- Analytics and advertising service providers
- Professional advisers, auditors and service providers
- Government authorities, regulators or law-enforcement agencies where required by applicable law
Such service providers may process personal data on our behalf for specified purposes.
We may also disclose personal data where required to comply with applicable law, legal process, court orders or lawful
governmental requests, or where necessary to protect our rights, users, property or safety.
6. Payment Information
Where payments are made through third-party payment gateways, your payment or financial information may be processed
directly by the relevant payment service provider in accordance with its own terms and privacy policy.
We generally do not store complete payment-card details on our own systems unless specifically stated otherwise.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Understand website usage
- Analyse traffic and performance
- Support marketing and advertising activities, where applicable
- Improve user experience
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality
of some parts of our website.
8. Third-Party Services and Links
Our website may use or link to third-party services, platforms or websites, including payment gateways, analytics services, social-
media platforms, communication tools and other service providers.
Third-party services operate under their own terms and privacy policies. We recommend that you review their respective privacy
policies before providing personal data to them.
We are not responsible for the privacy practices, content or security practices of independent third-party websites.
9. Data Security
We take reasonable security measures designed to protect personal data against unauthorized access, misuse, alteration,
disclosure, loss or destruction.
These measures may include appropriate technical and organizational safeguards, access controls, security monitoring and other
measures appropriate to the nature of the personal data and the processing activities.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, for providing our
services, fulfilling legal or contractual obligations, resolving disputes, enforcing agreements, preventing fraud or misuse, or for
other legitimate and lawful purposes.
When personal data is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable law.
11. Your Rights
Subject to applicable law and the conditions prescribed under the DPDP Act and applicable rules, you may have rights relating to
your personal data, including the right to:
- Obtain information about your personal data and its processing
- Request correction of inaccurate or incomplete personal data
- Request erasure of personal data where applicable
- Withdraw consent where processing is based on consent
- Exercise applicable rights relating to grievance redressal
- Nominate another individual to exercise applicable rights in accordance with law
Requests may be made using the contact details provided below.
We may need to verify your identity before processing certain requests.
12. Children’s Personal Data
Our services are not specifically directed at children unless expressly stated otherwise.
Where applicable law requires verifiable parental or guardian consent for processing a child’s personal data, we will take the
measures required by applicable law.
We do not knowingly seek to collect personal data from children in violation of applicable Indian law.
13. Data Breach
In the event of a personal data breach, we will take appropriate steps to contain, assess and respond to the incident and provide
notifications to affected individuals and/or authorities where required by applicable law.
14. Marketing Communications
Where permitted by applicable law, we may send you information about our programs, services, events and offers.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us using the details below.
You may continue to receive essential service-related communications where necessary.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable laws.
Any updated Privacy Policy will be published on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically.
16. Grievance Redressal
If you have any questions, concerns or complaints regarding the processing of your personal data or this Privacy Policy, you may contact our Grievance Officer using the details below.
Grievance Officer:
Email: connect@rekhaaloka.com
Phone: 7259900996
17. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Rekhaaloka.com
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